Sunday, 24 October 2010

Repairs by the complaints process

Back on this again. BW don't seem to learn from previous complaints: one broken diffuser on a mains power bollard:

Note the missing corner at the on the bottom left.
  • Point it out to at the annual electrical safety inspection: the engineer agrees it needs replacing.
  • Wait all Summer nothing happens. 
  • Point it out a second time to another engineer inspecting the electrics, he agrees it should be fixed and will tell BW. 
  • Nothing happens
  • Phone BW up to report this and another repair. 
  • The other repair is done but no response on this one.
  • Thinks, I am paying BW nearly £5000 a year for this mooring. 
  • Start Stage One Complaint.

I will let you know what happens!

No comments:

Post a Comment